Complaint Policy for Pendulum Management
Introduction
At Pendulum Management, we strive to provide an exceptional experience with our AI clone bots of famous individuals. However, we understand that there may be times when our services do not meet your expectations. We value your feedback and are committed to addressing any complaints in a fair, timely, and effective manner.
Scope
This policy applies to all users of Pendulum Management’s services, including our AI clone bots on Telegram, our website, and any related content and interactions.
## How to Make a Complaint
If you have a complaint, you can contact us via email:
– **Email:** [mgmt@pendulummgmt.com](mailto:mgmt@pendulummgmt.com)
#### Information to Provide
To help us address your complaint efficiently, please provide the following information:
– Your full name and contact details (email address, phone number).
– A detailed description of your complaint, including any relevant dates, times, and interactions.
– Any supporting documents or evidence (e.g., screenshots, transaction records).
– Your desired outcome or resolution.
#### Complaint Handling Process
- **Acknowledgment:** We will acknowledge receipt of your complaint within 2 business days.
- **Investigation:** Our team will investigate your complaint thoroughly. This may involve reviewing interaction logs, consulting with relevant team members, and gathering additional information.
- **Response:** We will provide a formal response within 10 business days of acknowledging your complaint. If more time is needed, we will inform you of the delay and the reasons for it.
- **Resolution:** We will aim to resolve your complaint to your satisfaction. If you are not satisfied with the outcome, you may request a review of the decision by a senior manager.
#### Escalation
If you are not satisfied with the initial handling of your complaint, you can escalate it by contacting our Customer Relations Manager at [mgmt@pendulummgmt.com](mailto:mgmt@pendulummgmt.com).
#### Feedback and Continuous Improvement
We value your feedback and use it to improve our services continually. All complaints are recorded and analyzed to identify trends and areas for improvement.
#### Confidentiality
All complaints will be handled in confidence, and your personal information will be protected in accordance with our Privacy Policy.
#### Contact Us
If you have any questions about our Complaint Policy or need assistance, please contact us at [mgmt@pendulummgmt.com](mailto:mgmt@pendulummgmt.com).
Thank you for choosing Pendulum Management. We are committed to providing you with the best possible experience.
Finally at the bottom of the website please note down the merchant name which is SEGPAY also business location which is 11 bethell avenue Ig14ux