Refund Policy
At Pendulum Management, we strive to provide high-quality products and services. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.
**1. Refund Eligibility**
To be eligible for a refund, the following conditions must be met:
– You must request a refund within 30 days of your purchase.
– The item must be unused l
– You must provide proof of purchase (receipt or order number).
**2. Non-Refundable Items**
The following items are non-refundable:
– Digital products, including AI-generated voice replicas, once accessed or downloaded.
– Custom or personalized items.
**3. Refund Process**
To initiate a refund, please follow these steps:
- Contact our customer service team at [Email Address] with your order details and the reason for the refund request.
- Our team will review your request and respond within 5 business days with instructions on how to proceed.
- If your refund is approved, we will process it within 10 business days. The refund will be applied to your original method of payment.
**5. Late or Missing Refunds**
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [mgmt@pendulummgmt.com].
**6. Exchanges**
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at mgmt@pendulummgmt.com] for further instructions.
**7. Contact Information**
For any questions related to our refund policy, please contact us at:
[Pendulum MGMT]
[11 bethell avenue]
Mgmt@pendulummgmt.com]